Consumer Privacy & Data Protection Policy

1. Our Core Privacy Pledge: Zero Sensitive Data Online

At Tyler Tax Resolution, we enforce a strict policy of data minimization. We recognize the vulnerability of taxpayers facing IRS debt.

• We NEVER collect Social Security Numbers (SSNs) online.
• We NEVER ask for credit card numbers, banking PINs, or financial account details during web browsing or browser voice sessions.
• We do not sell, rent, or trade your contact information to third-party telemarketers or external lead brokers.

2. Information Collected & How It Is Used

When you interact with our website or call our regional phone hotline ((903) 623-3463), we may collect:

• Contact Information: Phone number and caller ID transmitted when dialing our hotline, used solely to return your call and schedule a consultation.
• General Case Parameters: Approximate debt range, tax years involved, and notice types (e.g. CP504, wage levy) discussed during exploratory conversations.
• Automated Voice Assistant (Maya): Transient audio processing required to understand your inquiry. Audio is processed securely and is never used to train public language models.

3. How Information Is Shared

Information you provide is shared exclusively with verified, licensed Circular 230 CPAs or Enrolled Agents participating in our manual intake network for the purpose of evaluating your case. Once you are connected with a licensed practitioner, your relationship is governed directly by that professional’s engagement agreement and statutory confidentiality rules under 26 U.S.C. § 7525.

4. Cookies & Analytics

We use Google Consent Mode v2 to respect user privacy. Analytics cookies operate in anonymized mode and do not track personal identifying information across external sites.